Privacy Policy

At Grace & Stone, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase products from us. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use our website or purchase jewelry from Grace & Stone, we may collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details.

• Payment Information: We use a secure third-party payment processor to handle your payments (e.g., PayPal, Stripe, etc.). We do not store any sensitive payment information such as credit card numbers.

• Order Information: Information regarding your orders, including products purchased, order date, shipping, and billing information.

• Usage Data: We may collect data on how you interact with our website (e.g., pages you visit, time spent on the site, IP address, device type, browser type, etc.) through the use of cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process your orders: To complete and deliver your jewelry orders, as well as communicate with you regarding your purchases.

• To provide customer service: To respond to your inquiries, resolve issues, and provide assistance with returns or exchanges.

• To improve our website and services: To enhance user experience and analyze website performance through usage data.

• To send marketing communications: If you have opted in to receive promotional emails, we may send you offers, updates, and newsletters related to new products, sales, or events. You can opt out at any time by unsubscribing from our emails.

• To comply with legal obligations: We may use or disclose your information to comply with any legal or regulatory obligations.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following trusted third parties for specific purposes:

• Payment processors: To process your payments securely.

• Shipping and fulfillment partners: To fulfill your orders and deliver products to you.

• Service providers: We may share data with third-party service providers who help us operate our business, such as email marketing platforms or website hosting services.

• Legal obligations: If required by law, we may disclose your information to comply with legal processes, such as a subpoena, court order, or request from a government agency.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and improve the functionality of our website. Cookies help us:

• Remember your preferences and login details.

• Analyze site traffic and user behavior.

• Display personalized content and advertisements.

You can choose to disable cookies through your browser settings, but please note that doing so may affect your experience on our website.

5. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, alteration, or disclosure. However, please be aware that no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and correction: You can request access to the personal information we hold about you and request corrections if necessary.

• Opt-out of marketing communications: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

• Request deletion: You can request the deletion of your personal data, subject to legal and business requirements.

• Data portability: You may request to receive your data in a portable format for transfer to another service provider.

To exercise any of these rights, please contact us at [hello@graceandstone.co.za].

7. International Data Transfers

If you are located outside of South Africa, please be aware that your information may be transferred to, and stored on, servers located in other countries. By using our services, you consent to the transfer of your data to locations outside your country of residence.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Grace & Stone

Email: hello@graceandstone.co.za

Phone: +27 679096266