Product Guarantee

Grace & Stone Product Guarantee

At Grace & Stone, we prioritize your satisfaction and stand behind the quality of every piece of jewelry we create. Our goal is to provide you with an exceptional shopping experience, ensuring peace of mind with every purchase. We offer the following product guarantee to ensure you receive only the highest quality.

Our Guarantee

We guarantee that all jewelry purchased from Grace & Stone will be free from any manufacturing defects. Should you receive an item that you believe is materially defective, please return it to us for inspection. If our team determines that the item is defective due to manufacturing, we will repair or replace it at no extra cost. If we are unable to repair or replace the item, we will issue a full refund for the purchase price.

If the damage is not due to a manufacturing defect, we will notify you and provide options for repair services, along with the associated costs.

Please Note:

  • Natural Characteristics: Minor irregularities, variations in craftsmanship, or natural inclusions (visible or otherwise) in diamonds and gemstones are unique to each piece and should not be considered defects. These natural characteristics add to the individuality and beauty of the item.

  • Images and Final Products: Photos and CADs are highly realistic but may vary slightly from the final product, as the physical jewelry may have subtle differences.

Cleaning & Inspection Services

We recommend having your jewelry cleaned and inspected annually to maintain its beauty and prevent stone loss. Inspections can help identify any issues early, greatly extending the life of your jewelry. We offer cleaning and servicing at an additional cost. If you need any repairs, please contact us directly at hello@graceandstone.co.za for guidance on how to proceed.

Conditions and Exclusions

The Grace & Stone Guarantee applies only to the original purchaser of the item and is not transferable to third parties. Any maintenance, resizing, repairs, or modifications carried out by parties other than Grace & Stone or our preferred jewelers will void this guarantee.

Please note, the following are not covered by our guarantee:

  • General Wear and Tear: Normal usage may lead to dents, scratches, or knicks, which are not considered defects.

  • Chemical Exposure: Discoloration or damage caused by exposure to chemicals, cosmetics, swimming pools, hot tubs, or bathing.

  • Physical Damage: Damage to rings from activities such as weightlifting, gardening, or DIY work, including the loss of stones.

  • Stone Loss: Loss of stones due to normal wear, accidental damage, or lack of maintenance.

Restoration and Finishing

Jewelry with special finishes (matte, sandblast, satin, etc.) may lose its appearance over time due to wear. We can restore the finish, but the cost of restoration is not covered by this guarantee. You will be provided with a competitive quote for the restoration work needed.

Conclusion

At Grace & Stone, we are committed to offering exceptional jewelry and customer service. Our product guarantee is designed to provide you with peace of mind, knowing that you are purchasing a high-quality piece that is built to last. For any questions or concerns, feel free to contact us. We're always here to help!